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Experience the delight for the Gift card that gives you endless choices from 1000+ brands for shopping, dining and entertainment redeemable at all our Phoenix Malls across India.
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Shop to your heart’s content. Rejoice in memorable shopping and entertainment experiences with Phoenix Gift Card pre-loaded with balance and 3 years of validity.
A multitude of incredible choices from 1000+ brands. At Phoenix Malls, there’s something for everyone.
A meal that is straight out of your dreams. Savour an eclectic spread of food on the taste tour at any of our Phoenix Malls across India.
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The Phoenix Gift Card is a prepaid card which cannot be reloaded. It’s a onetime load card. It is a financial instrument which can be preloaded with a designated amount in Indian Rupees for subsequent use as per cardholder’s requirement.
Card can be used at all merchant outlet that accepts VISA cards in Phoenix Marketcity (Mumbai, Chennai, Pune, Bangalore) Phoenix Palassio Lucknow, Phoenix United (Lucknow & Bareilly), Phoenix Palladium Mumbai only. The card cannot be used to withdraw cash.
Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for PIN. Enter your Gift card PIN details to complete the transaction.
Swipe the card & input the purchase amount, the terminal will prompt for a PIN. User to punch in the correct PIN. Once the Pin is verified the transaction is authenticated / approved.
This is a one-time single load card and the value of the card cannot be topped up.
No, there are no charges for using this card. If there are any merchant charges/fees, it will be directly debited from your card on every transaction. Charges are subjective to change from time to time.
You can purchase The Phoenix gift card at any of the Phoenix Malls located across Mumbai, Chennai, Pune, Bangalore, Lucknow & Bareilly and Online (Respective Malls Website)
No KYC documents are required to purchase the gift card
The beneficiary details are required as all communication regarding their gift card activation and transactions will be sent to their contact details in future.
The card will be activated immediately on payment confirmation.
The validity of the card is three years from the date of activation.
Beneficiary Mobile App: Download the beneficiary mobile app > login > My Cards > the card balance will show IVRS: Call the support number (printed on the back of the card) using your registered mobile number to check the balance on the card Concierge: The cardholder can share the Kit Number at the concierge and check their card balance SMS: After every spend transaction the cardholder gets an SMS with the amount spent and the available card balance
Gift card is one time load card and hence once the gift card limit gets exhausted you need to avail a new card
Beneficiary Mobile App: Download the beneficiary mobile app > Login > Block Card > Select the card you wish to block IVRS: Call the support number (printed on the back of the card) registered mobile number to block and hotlist the card
After you have blocked your card, you can approach your nearest Phoenix Mall Phoenix gift card kiosk & get issued a new card for the fee of INR 25 + taxes . Post which you can call the call centre and get the amount transferred from your blocked gift card to your new gift card. Transfer of balance is only in case of a blocked card
The funds can be transferred only in case of blocked/hot listed/damaged/lost scenarios
There is no limit to the value of shopping for a day. You can shop until the balance amount in the card is exhausted.
You can avail a replacement card incase the gift card has got expired.
No, the card can only be used for POS transaction at Phoenix Malls across India.
An Individual can buy maximum 50 Gift cards in a year with maximum amount of INR 10000 each.
If the purchase value is higher than the gift card value the balance can be paid by the customer in any accepted mode of payment at the vendor.
Yes, any item purchased through PGC can be returned or exchanged as per the return policy of the brand /store.
Any number of gift cards can be consolidated to make the purchased as per the payment policy of the brand/store.
Rs 66+ 18% GST
Timelines: maximum number of days: Within Mumbai/Pune: 2-3 days Lucknow, Bareilly: 4 days Chennai/Bangalore: 4days North East/ J&K: 5-6 days Other States & Cities: 7-10 days
Go Payments has no control over the card delivery. We have partnered with BlueDart for Card Delivery. On the customer portal (on all the Phoenix websites) in card purchase history the AWB number is provided. Card tracking is available on the portal. Delivery timelines may vary subject to lockdown restrictions across various cities & states.
There is no option to change the address post purchase of the Gift Card. An address confirmation pop up is shown in the portal for checking the courier address for final confirmation.
A gift card kit comprises of :- A Welcome Letter, the Card, a Pin Mailer and the Terms and Conditions sheet
On the customer portal (on all the Phoenix websites) in card purchase history the AWB number is provided. Once the user clicks on that they will be redirected to the courier partner’s webpage for tracking the card.
Customer Journey (on all the Phoenix websites) > Card Purchase History Tab > Enter Purchaser’s Mobile Number > Validate with OTP > Card Purchase History is shown
The cards are dispatched in an activated state. The cardholder does not need to activate the cards.
If the purchased Gift Card is not working the following actions can be taken: Visit nearest Phoenix Mall Gift Card issuance outlet and report for the Gift Card issue. Or Write to Phoenix Mall authorities on phoenixgiftcards@go.ooo Or Call on the Phoenix Mall authorities on 998848888.
Beneficiary Mobile App: Download the beneficiary mobile app > Login > Block Card > Select the card you wish to block IVRS: Call the support number (printed on the back of the card) registered mobile number to block and hotlist the card Email: You can write to us on the registered support email ID printed on the back of the card to hotlist your card.
Card Delivery cannot be rescheduled. The delivery will be attempted a maximum of 3 times and then RTO (per normal Bank standards).
Orders once placed cannot be cancelled.
Privacy Policy
The Phoenix Gift Card is a prepaid card which cannot be reloaded. It’s a onetime load card. It is a financial instrument which can be preloaded with a designated amount in Indian Rupees for subsequent use as per cardholder’s requirement
Every time the gift card is used, the purchase amount is deducted automatically from the card balance. When you swipe the card at any POS machine, the machine will prompt for PIN. Enter your Gift card PIN details to complete the transaction