Redemption Process
- Customer purchases vouchers on Phoenix Palassio Website, post this they will get a confirmation Email/SMS
- The Email/SMS Booking to be displayed at the registration desk on the ground floor of Phoenix Palassio
- Mall executive to verify details
- Mall Executive on verifying the package, redemption status and personal identification will share physical vouchers for each of the outlets
- These vouchers need to be redeemed at respective outlets
- Customer details will be collected at the registration desk
- Screenshots of the purchase will not be accepted
Terms & Conditions (Timezone):
- Voucher can be availed till 31st December 2024
- Timings - 11am to 9.30 pm
- Vouchers cannot be redemmed partially
- Packages entitles only single entry
- Waiting rules apply
- No two offers cannot be combined or clubbed together
- Offer valid only at Phoenix Palassio
- Kindly refer to detailes T&C at respective outlets
- Physical voucher is mandatory to avail the offer
- In case the physical voucher is misplaced no alternate voucher would be issued nor any refunds would be initiated
- Vouchers cannot be exchanged for cash or any other gift voucher
- In case of any dispute, management decision will be final
- Management reserves the right to modify or rescind any of the offerings